Shipping & Returns

SHIPPING INFO

DOMESTIC ORDERS (Australia) are shipped via Aus Post

  • Orders will be packed and dispatched within 1-2 working days
  • All orders will be provided with a tracking number via email or SMS
  • We are not liable for incorrect information given to us when shipping information is asked at check out. If the shipping address provided is not correct we are not required to refund you. As a customer, you are responsible to make sure all shipping information is accurate before finalising your order.
  • Reel Hunters is not liable if your parcel is stolen if you requested safe drop or wrote a delivery instruction to leave your parcel unattended

AUS
Aus Post Domestic Express - ( 1-3 days Business Days ) 

  • Free for orders over $250
  • Flat rate $10 AUD for orders under $250

 

RETURNS

To start a return, you can contact us at info@reelhunters.com.au . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You are welcome to return your order for size swaps (if stock is available) and store credit. Refunds are only offered on faulty items.

Please ensure you review your order before making a purchase to limit any errors.

In order to return an item, you must meet the following conditions: 

  • The return must be sent back within 14 days of the delivery date.
  • The item must be in its original, unused, unworn unaltered and unwashed condition.
  • The item must be returned with tags. 
  • Proof of purchase or receipt. 

You can always contact us for any return question at info@reelhunters.com.au .

We do not cover the shipping costs of a returned item. Please ensure to track your returned parcel through your selected courier to ensure parcel does not get lost, as we are not liable for lost returns. 

 

NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards.

 

REFUNDS 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.